(no subject)

The Dark side has responded:jtdennis,

Regardless of what it states on the website I do see that your new system does have a warranty until December 15, 2003.
Just contact technical support and they'll take care of that floppy drive for you.

The phone number to contact our US Mobile Computing Hotline is 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts. You will be connected to a Technical Specialist who will help you resolve the issue over the phone or arrange the appropriate service. You can also email mobile_support@dell.com for assistance. If contacting Technical Support via email, please include your system service tag and a description of the problem and troubleshooting done to try to resolve it.

If you are outside of the United States, you will need to contact Dell in your global area.


Thank you for choosing Dell.

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John M.

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To which I, the good computer Jedi I am replied:

But what about this "award winning" support site Dell is supposed to have. I want to enter my service tag # and get the specs for MY system not an I8000 that I no longer own. When I check for driver updates I don't think it's too much to ask that I get them via my service tag (as I do with all the other Dell systems I support). Instead I have to go to the generic 8100 page to get them. When something dies on my system and I go to check the status or configuration I expect to be able to check that. I believe that's probably in some EULA Dell sends with their computers, and if it isn't, it should be.

Why should my personal system get far less support than the 750+ systems I support at work? I have continually felt screwed by Dell Support ever since I purchased my original piece of crud Inspiron 8000 system and have yet to be pleased with the service or support I have received. Believe it or not, but consumer's have better things to do than call Dell's support number every month.

(no subject)

The Dark side shows its stupidity:
jtdennis,

I am not sure of what the issue is but when I go to support.dell.com and put in the service tag 5HRQT01 I get all your system information, so I am not sure what you referring to.

If the floppy drive is faulty then Dell will replace it just as we have as long as the system is under warranty, which your system is (service tag 5HRQT01).

The phone number to contact our US Mobile Computing Hotline is 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts. You will be connected to a Technical Specialist who will help you resolve the issue over the phone or arrange the appropriate service. You can also email mobile_support@dell.com for assistance. If contacting Technical Support via email, please include your system service tag and a description of the problem and troubleshooting done to try to resolve it.

If you are outside of the United States, you will need to contact Dell in your global area.


Thank you for choosing Dell.

---
John M.

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Good will always prove to be smarter:

What I am referring to is that information does come up, but not the correct information for my system. As you can see from http://premiersupport.dell.com/us/en/SystemDetails/sysconfig.asp?ServiceTag=5HRQT01&nav=System_Configuration This is the same configuration for the Inspiron 8000 I HAD. I have an 8100 now and the support page is USELESS to me.

(no subject)

The saga goes on...
Them:
jtdennis,

I don't know what to tell you other than continue to use the general Inspiron 8100 page.
Since technical support has nothing to do with the website there is nothing I can do to change this.
This still does not alter your support other than the fact that you may have to make some informed choices when picking drivers for your system.

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John M.
Me:
I know about what drivers I need, etc, but I would like to have contact with SOMEONE that can resolve this. Just saying "continue to use the general Inspiron 8100 page" isn't going to cut it with me anymore. I've had it with Dell's lack of support or even caring about their customer base. Unless I'm a company that buys hundreds of computers a year I apparently don't mean jack to Dell and that's not right. I have been jerked around by this company for over a year with constant problems and lack of concern on your company's part. When I see the difference in service that I get when I'm working on my company's computers versus the regular consumer support I get on my laptop I'm appalled. It's literally night and day. I get quick and speedy responses from tech support every time I have to deal with a work PC and not once have I been given the same brick wall responses like the ones above. I paid my hard earned money for this laptop and I am regretting it every time I have to deal with a support issue. If you cannot resolve this issue with my laptop's web record, please get me in touch with someone that can.
Thank you
Jeremy Dennis