(no subject)
Feb. 1st, 2002 02:15 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
yakk0dotorgThe Dark side has responded:jtdennis,
Regardless of what it states on the website I do see that your new system does have a warranty until December 15, 2003.
Just contact technical support and they'll take care of that floppy drive for you.
The phone number to contact our US Mobile Computing Hotline is 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts. You will be connected to a Technical Specialist who will help you resolve the issue over the phone or arrange the appropriate service. You can also email mobile_support@dell.com for assistance. If contacting Technical Support via email, please include your system service tag and a description of the problem and troubleshooting done to try to resolve it.
If you are outside of the United States, you will need to contact Dell in your global area.
Thank you for choosing Dell.
---
John M.
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To which I, the good computer Jedi I am replied:
But what about this "award winning" support site Dell is supposed to have. I want to enter my service tag # and get the specs for MY system not an I8000 that I no longer own. When I check for driver updates I don't think it's too much to ask that I get them via my service tag (as I do with all the other Dell systems I support). Instead I have to go to the generic 8100 page to get them. When something dies on my system and I go to check the status or configuration I expect to be able to check that. I believe that's probably in some EULA Dell sends with their computers, and if it isn't, it should be.
Why should my personal system get far less support than the 750+ systems I support at work? I have continually felt screwed by Dell Support ever since I purchased my original piece of crud Inspiron 8000 system and have yet to be pleased with the service or support I have received. Believe it or not, but consumer's have better things to do than call Dell's support number every month.
Regardless of what it states on the website I do see that your new system does have a warranty until December 15, 2003.
Just contact technical support and they'll take care of that floppy drive for you.
The phone number to contact our US Mobile Computing Hotline is 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts. You will be connected to a Technical Specialist who will help you resolve the issue over the phone or arrange the appropriate service. You can also email mobile_support@dell.com for assistance. If contacting Technical Support via email, please include your system service tag and a description of the problem and troubleshooting done to try to resolve it.
If you are outside of the United States, you will need to contact Dell in your global area.
Thank you for choosing Dell.
---
John M.
-+-+-+-+-
To which I, the good computer Jedi I am replied:
But what about this "award winning" support site Dell is supposed to have. I want to enter my service tag # and get the specs for MY system not an I8000 that I no longer own. When I check for driver updates I don't think it's too much to ask that I get them via my service tag (as I do with all the other Dell systems I support). Instead I have to go to the generic 8100 page to get them. When something dies on my system and I go to check the status or configuration I expect to be able to check that. I believe that's probably in some EULA Dell sends with their computers, and if it isn't, it should be.
Why should my personal system get far less support than the 750+ systems I support at work? I have continually felt screwed by Dell Support ever since I purchased my original piece of crud Inspiron 8000 system and have yet to be pleased with the service or support I have received. Believe it or not, but consumer's have better things to do than call Dell's support number every month.