(no subject)
Feb. 1st, 2002 11:32 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
yakk0dotorgThe saga goes on...
Them:
jtdennis,
I don't know what to tell you other than continue to use the general Inspiron 8100 page.
Since technical support has nothing to do with the website there is nothing I can do to change this.
This still does not alter your support other than the fact that you may have to make some informed choices when picking drivers for your system.
---
John M.
Me:
I know about what drivers I need, etc, but I would like to have contact with SOMEONE that can resolve this. Just saying "continue to use the general Inspiron 8100 page" isn't going to cut it with me anymore. I've had it with Dell's lack of support or even caring about their customer base. Unless I'm a company that buys hundreds of computers a year I apparently don't mean jack to Dell and that's not right. I have been jerked around by this company for over a year with constant problems and lack of concern on your company's part. When I see the difference in service that I get when I'm working on my company's computers versus the regular consumer support I get on my laptop I'm appalled. It's literally night and day. I get quick and speedy responses from tech support every time I have to deal with a work PC and not once have I been given the same brick wall responses like the ones above. I paid my hard earned money for this laptop and I am regretting it every time I have to deal with a support issue. If you cannot resolve this issue with my laptop's web record, please get me in touch with someone that can.
Thank you
Jeremy Dennis
Them:
jtdennis,
I don't know what to tell you other than continue to use the general Inspiron 8100 page.
Since technical support has nothing to do with the website there is nothing I can do to change this.
This still does not alter your support other than the fact that you may have to make some informed choices when picking drivers for your system.
---
John M.
Me:
I know about what drivers I need, etc, but I would like to have contact with SOMEONE that can resolve this. Just saying "continue to use the general Inspiron 8100 page" isn't going to cut it with me anymore. I've had it with Dell's lack of support or even caring about their customer base. Unless I'm a company that buys hundreds of computers a year I apparently don't mean jack to Dell and that's not right. I have been jerked around by this company for over a year with constant problems and lack of concern on your company's part. When I see the difference in service that I get when I'm working on my company's computers versus the regular consumer support I get on my laptop I'm appalled. It's literally night and day. I get quick and speedy responses from tech support every time I have to deal with a work PC and not once have I been given the same brick wall responses like the ones above. I paid my hard earned money for this laptop and I am regretting it every time I have to deal with a support issue. If you cannot resolve this issue with my laptop's web record, please get me in touch with someone that can.
Thank you
Jeremy Dennis
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no subject
Date: 2002-02-02 09:38 am (UTC)good luck with it... way to express your frustrations.