(no subject)

Cingular has customer support right down there with Dell. I called today about a client's Blackberry and was transferred from Customer Support to Tech Support, back to Customer Support, to a "level 3" tech support rep, who then transferred me back to the menu I started at.

Thanks.

All we needed to do was see if they could reset the guy's password for their Blackberry web site account. The general response I got was "we don't do that," then after I told them the url for their blackberry site they told me that I had to answer the secret question on the site to reset it. I had already told them we didn't know that answer and thus were told to call them. When all that failed, we tried a bunch of different guesses and one worked. I hung up on the rep I was on hold with.

Cingular, welcome to my "Never To Be Recommended Even If Its To Someone I Hate" list. You'll be comfortable right beside Dell.