(no subject)

This is not going to be a happy entry. I am so pissed off at the moment. My laptop is sitting, for the second day, on the workbench in my office in pieces. I'm going to be creating a new blog just for my dell gripes, but here's current mess:
[Monday]
I call dell for some issues that have popped up. I give the tech my service tag#, he asks me to confirm it's an 8000 (which I had before my current 8100. More here). I tell him it's an 8100 and then he asks about my problems. I run down all my problems:

• My keyboard randomly has keys that don't work
  
• The screen has a circle of pixels that don't work because of touching the pointing stick when the lid is closed
  
• My usb ports are physically messed up.
  
• my lid is extremely flimsy and loose
  

I go through the mandintory troubleshooting steps and then he says someone will be here the next day to replace the parts.

[Tuesday]
The Dell guy comes and I let him start working on my laptop. I occupy myself with a new server we've gotten because I hate to stand around when someone's working on one of my computers. If I was allowed to do the warranty work on my own pc I would have (and saved all this hassle). The tech said Dell didn't ship the LCD display he was supposed to replace and also discovers something else broken (part of the the casing in the laptop). So he leaves my laptop in pieces because he couldn't put it back together with the broken case. That's funny because it was put together and working when he came in. Regardless, I spent Tuesday nite computerless at home. :(

[Wednesday]
The tech comes back supposedly with all the parts, but surprise...Dell screwed up again. This time they sent parts for an Inspiron 8000 instead of parts for my 8100. Grr... The tech talks to Dell and gets them to change my system in the DB to an 8100. As of this post it shows up as an 8000 but with my 8100 hardware specs. This is all something I was previously told couldn't happen. Anyway, because of Dell's screwups Wednesday nite would be computerless if I hadn't found a 4GB hard drive to temporarily install in my dead PC at home.

I am not happy. Not at all. Where this will end up, I have no clue, but I am one pissed off customer, and after over a year of dealing with this crap I'm fed up.

(no subject)

thanks monalisa816 for this.

(no subject)

I have created a blog titled "Dude, Dell's support sucks!" to chronicle my journeys with Dell's Tech support.