(no subject)
Jun. 19th, 2003 12:46 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
yakk0dotorgMe: "Hi, i'm Jeremy and I'm a moron."
Group: "Hi Jeremy"
Me: "I went all day thinking a meeting was today and went to it only to realize after confusing the security guard that it wasn't Thursday the 19th."
Group: "You really are a moron. Thanks for sharing."
Sigh...that was part of my night. The other part was spent talking to Road Runner tech support for Teresa's cable modem.
Call 1:
I talk to Tony and tell him I think the problem is that I need a crossover cable. He doesn't believe me and after some troubleshooting he sends me to tier 2 support and after I tell her what I think it is, she confirms it. I hook it up through a router (acting as a hub for right now) and I get an IP and am happy.
For all of a minute
Call 2:
I can't get an IP after rebooting. I think the modem's bad. I talk to Ali, he runs me through stuff and sends me to tier 3 support. After talking to the tier three tech they put me on hold, then i get hung up on.
Call 3:
I call again and tell them I was disconnected and would like to get to the tier 3 support again. After giving my reference number I'm transferred. And hung up on again.
Call 4:
I'm getting a little peeved now. The tech wants to run through the same basic troubleshooting with me and I say something to the extent of "I have already done all this. I've been hung up on twice already, transfer me back to the tier 3 tech so I can get this resolved" I'm transferred.
and not hung up on.
The tech confirms what I think and tells me to bring it by and get a replacement. I will be doing this tomorrow and hope they let me since I'm not Teresa.
Teresa has "had cable" since saturday but has had viewable TV since today and still no road runner. She'd better not have to pay for services not rendered.
Group: "Hi Jeremy"
Me: "I went all day thinking a meeting was today and went to it only to realize after confusing the security guard that it wasn't Thursday the 19th."
Group: "You really are a moron. Thanks for sharing."
Sigh...that was part of my night. The other part was spent talking to Road Runner tech support for Teresa's cable modem.
Call 1:
I talk to Tony and tell him I think the problem is that I need a crossover cable. He doesn't believe me and after some troubleshooting he sends me to tier 2 support and after I tell her what I think it is, she confirms it. I hook it up through a router (acting as a hub for right now) and I get an IP and am happy.
For all of a minute
Call 2:
I can't get an IP after rebooting. I think the modem's bad. I talk to Ali, he runs me through stuff and sends me to tier 3 support. After talking to the tier three tech they put me on hold, then i get hung up on.
Call 3:
I call again and tell them I was disconnected and would like to get to the tier 3 support again. After giving my reference number I'm transferred. And hung up on again.
Call 4:
I'm getting a little peeved now. The tech wants to run through the same basic troubleshooting with me and I say something to the extent of "I have already done all this. I've been hung up on twice already, transfer me back to the tier 3 tech so I can get this resolved" I'm transferred.
and not hung up on.
The tech confirms what I think and tells me to bring it by and get a replacement. I will be doing this tomorrow and hope they let me since I'm not Teresa.
Teresa has "had cable" since saturday but has had viewable TV since today and still no road runner. She'd better not have to pay for services not rendered.
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no subject
Date: 2003-06-19 06:16 am (UTC)Stupid cable monopolies.